Best Free Help Desk Software 2026
Several help desks offer genuinely useful free tiers for small teams getting started with customer support.
🏆 Top Pick
Freshdesk
FreeMost generous free tier: 10 agents. Email ticketing, knowledge base, and dispatch rules. The best free help desk for growing teams.
10 agents freeEmail ticketingKnowledge baseDispatch rulesNo time limit
Visit Freshdesk →🥈 Runner Up
Crisp
Free2 agents with live chat. Free plan includes live chat widget, shared inbox, and mobile apps. Live chat is a premium feature on most competitors' free tiers.
2 agents freeLive chatShared inboxMobile appsNo time limit
Visit Crisp →💡 Also Great
Not sure? Take the full Help Desk Software quiz for a personalized pick →
Zendesk
14-day trialFull trial, not a free tier. 14 days of the complete Zendesk Suite. Long enough to evaluate but not a permanent free option.
14-day trialFull featuresAll channelsAI includedTemporary
Visit Zendesk →Affiliate Disclosure: Some links are affiliate links. We may earn a commission at no extra cost to you. All pricing reflects current publicly available rates. Our quiz results are determined by the scoring engine, not by commission rates. Learn how our scoring works.